The Customer Journey Map in Public Utility Companies
A customer of a public utility company, such as water, electricity, or gas providers, experiences a complex journey that goes beyond a simple transaction. From the first contact with the company to problem resolution and payment management, every interaction point influences their level of satisfaction and perception of the service. Factors such as the availability […]
The Customer Journey Map in Public Utility Companies
A customer of a public utility company, such as water, electricity, or gas providers, experiences a complex journey that goes beyond a simple transaction. From the first contact with the company to problem resolution and payment management, every interaction point influences their level of satisfaction and perception of the service. Factors such as the availability […]