The Hidden Cost of Running Your Customer Service with Excel in 2025
Why Are We Still Managing Customer Service Like It’s 2005? An Excel sheet is still the “CRM” for many organizations. And while it may seem unbelievable, according to IMD (2021), 61% of companies still face fragmented digital processes. This doesn’t just limit growth — it also puts the customer experience at risk. Sound familiar? Each […]
Your Service Is Your Reputation: What Are You Projecting to Your Customers?
Have you ever felt ignored as a customer? Have you ever reached out with a question and no one answered, or received a response that made you feel like just another number? Now imagine that happening to your own customers. Today, the way you serve your users says more about your company than any advertising […]