What Is a Virtual Agent?
The way companies in LATAM manage customer experience (CX) is changing rapidly. Customers demand immediacy, operations require efficiency, and teams aim to reduce operational workload without losing quality. In this new scenario, virtual agents emerge as a key solution to meet these demands without sacrificing personalization or control. What Is a Virtual Agent? A virtual […]
5 Mistakes That Are Slowing Down Customer Service Digitalization
Digitalizing customer service is no longer an option—it’s a competitive necessity. However, many companies in Latin America keep stumbling over the same mistakes that delay their digital transformation, leading to inefficiencies, high costs, and dissatisfied customers. This article is designed to help you identify those critical errors and show you how to avoid them with […]