Digital Workspaces in Customer Service
Consumers seek quick responses, personalized solutions, and optimal attention, regardless of the channel they use to interact with the company. To meet these requirements, companies are starting to adopt technological tools that optimize processes and ensure efficient service. One of these tools is workspaces, which have proven to be efficient for customer experience. What are […]
Differences between Customer Service and Customer Experience
Customer service and customer experience are concepts that are often confused. However, although both are related to the interaction between a company and its customers, they represent different focuses and impacts on the customer’s perception. It is important to understand the differences between service and experience to maintain consumer loyalty. In this blog, we will […]