How Much Does a Virtual Agent with Artificial Intelligence Really Cost in 2026?
Many companies believe that a virtual agent with artificial intelligence is cheap. And at first, it may seem that way. But when you put it to work with real customers, real volume, and real cases, you discover something fundamental: the real cost is not in the bot—it’s in how the AI works internally. In this […]
5 Powerful Customer Experience Trends for 2026
Customer experience is evolving at an accelerated pace. Looking ahead to 2026, customer experience trends for 2026 are shaping up as an essential guide for companies in LATAM that want to stay competitive, profitable, and loved by their customers. From artificial intelligence to real-time analytics, the future of CX is already in motion. Contextual AI […]