3 Maturity Models for Applying AI in Customer Service
In the race to implement artificial intelligence in customer service, many companies forget a key question: Who is in control of the virtual agents? Just like human agents need training, supervision, and clear guidelines, virtual agents do too. Technology is not the biggest risk. The biggest risk is losing control of the service experience. That’s […]
How Much Does a Virtual Agent with Artificial Intelligence Really Cost in 2026?
Many companies believe that a virtual agent powered by artificial intelligence is cheap. And at first, it may seem that way. But once you put it to work with real customers, real volume, and real cases, you discover something essential: the real cost is not in the bot itself—it’s in how the AI works behind […]