In the world of retail, customer satisfaction is the key to long-term success. With Sagicc, you can closely monitor essential metrics that reveal how your customers perceive their interactions with your brand. From customer satisfaction to retention rate, we provide real-time data so you can identify areas for improvement and strengthen the connection with your customers.
Metrics that Transform your Business Strategy
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Customer Satisfaction (CSAT)
With Sagicc, measuring customer satisfaction is simple. Obtain CSAT scores on a scale from 1 to 5 or 1 to 10, and analyze trends over time to refine your Customer Experience strategy.
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Customer Effort Score (CES)
Discover how easy it is for your customers to interact with your brand. The CES score provides valuable insights into the simplicity of your processes and helps reduce consumer effort.
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Net Promoter Score (NPS)
Turn your customers into your best ambassadors. Track NPS to assess the likelihood of recommendation and understand overall customer happiness.
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Customer Retention Rate (CRR)
Foster loyalty and repeat business. Sagicc allows you to calculate and improve your customer retention rate, ensuring ongoing satisfaction.
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Average Handling Time (AHT)
Optimize your customer service by reducing resolution time. Sagicc identifies areas for improvement to ensure quick and efficient support.
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Customer Lifetime Value (CLV)
Discover the true value of your customers over time. Sagicc helps you maximize customer acquisition and retention through personalized strategies.
How to Choose the Best Metrics with Sagicc?
- Single Question or Index: Sagicc adapts to your needs, whether you prefer a direct single question or an index that aggregates multiple data points.
- Meaningful Questions: Define your goals and choose questions that provide actionable insights. Sagicc guides you to formulate relevant and strategic questions.
- Accurate Measurement: With customizable scales, Sagicc ensures precise and detailed measurement aligned with your goals.
- Simplicity in Interpretation: Transform data into actionable insights with Sagicc. Our platform is designed to simplify metric interpretation, enabling data-driven strategic decisions.
Transform Experiences with Sagicc
If you’re looking to unlock your company’s potential and stand out in the market, Sagicc is your strategic ally. Request a demo and discover how our customized solutions can boost Customer Experience, generating tangible business results.
At Sagicc, we believe that every interaction counts, and we’re here to ensure that every interaction counts for the success of your business. With Sagicc, transform experiences and grow your brand!